Legal
Refund Policy
Last updated: 4 August 2026
Effective: 4 August 2026 · Last updated: 4 August 2026
Short version: subscription fees are non-refundable. Cancel any time and you keep access until the end of the period you've paid for. A few narrow exceptions are listed below, and some of them exist because the law requires them.
Try it free first
BatonDeck Solo is free, permanently. Full board, MCP connection, real agents — no card, no trial clock.
We'd rather you evaluate properly on the free plan than pay and ask for it back. Use Solo before you upgrade.
The policy
Fees for BatonDeck Pro — monthly or annual — are charged in advance and are non-refundable, including for:
- partial months or years after cancellation
- seats you stopped using mid-period
- periods where you simply didn't use the Service
- deciding it isn't for you after purchase
- account termination for breach of the Terms
Cancelling stops the next charge. It doesn't refund the current one. You keep full access until the end of the paid period.
Why: subscription pricing is set on the assumption fees are committed for the period. Solo exists so you never have to buy to find out.
When we do refund
1 · ⚠️ EU, UK and EEA consumers — statutory withdrawal
If you're a consumer (buying outside your trade or profession) in the EU, UK or EEA, you have a 14-day right of withdrawal and we honour it in full.
One thing to understand at checkout: for digital services starting immediately, you'll be asked to expressly consent to immediate performance and to acknowledge that you lose the withdrawal right once the service has been fully performed. That's the law's mechanism, not a trick — and we still voluntarily offer the 14-day refund below to consumers and businesses alike, so in practice it makes little difference.
To withdraw: email support@batondeck.com within 14 days of purchase.
This section doesn't apply to business purchases. Most BatonDeck customers are businesses.
2 · Our voluntary 14-day guarantee — first paid subscription
First time you subscribe to Pro and it isn't right? Tell us within 14 days of the first charge and we'll refund it in full. No argument, no form.
Once per customer, on the first paid subscription only.
3 · Billing errors
Charged twice, charged after cancelling, charged the wrong amount, or charged for seats you removed? That's our mistake and we refund it in full. Tell us within 90 days.
4 · Extended outage
If the Service is materially unavailable for more than 72 consecutive hours through our fault, you may request a pro-rata credit or refund for the affected period.
Excludes: announced maintenance, third-party provider failures outside our control, and problems with your own systems, network or Agents.
5 · Material reduction in the Service
If we materially reduce core functionality on a paid plan (§2 of the Terms), you may terminate within 30 days of notice and receive a pro-rata refund of prepaid fees for the unused period.
6 · Annual plans — a partial exception
Annual plans are non-refundable, except that within the first 30 days you may downgrade to monthly and receive a pro-rata refund of the difference. After 30 days the annual commitment holds for the term.
Enterprise and MSA customers
If you have a signed Master Services Agreement, that agreement's payment and termination terms control and this policy doesn't apply. See 05-msa.md.
How to request a refund
Email support@batondeck.com with your account email, the charge date and amount, and which section above applies.
- Acknowledged within 2 business days
- Decided within 5 business days
- Approved refunds go back to the original payment method within 5–10 business days, depending on your bank
⚠️ Before you file a chargeback
Talk to us first. We'll usually resolve a genuine problem faster than your bank will — a chargeback takes weeks and we'd rather just fix it.
Filing a chargeback without contacting us may result in immediate account suspension and, where the dispute is resolved in our favour, the associated costs. This doesn't affect your legal rights or your right to dispute a genuinely unauthorized charge.
Taxes
Refunds include any tax we collected. Where tax was remitted to an authority, the refund may take longer while we process the adjustment.
Changes
We may update this policy. Changes apply to purchases made after the change; the policy in force when you paid governs your purchase. Prior versions: [ARCHIVE URL — to be completed].
Questions: support@batondeck.com · BatonDeck Inc., [REGISTERED ADDRESS — to be completed]
Your statutory rights are unaffected. Nothing here removes rights you have under mandatory consumer law in your country. Where local law requires a refund we don't offer above, local law wins.